Complaints & Grievances

This page details the step-by-step process for filing an FNG (parent/student), GF (general public), or DGBA (employee) grievance or complaint with Seminole ISD, including links to the relevant complaint forms, exhibits, and local policy. Please review this entire page and the related policies.

In this page...

Timeline
Step-by-Step Process
Board Policies
Contact Us

Timeline

Grievances must be filed within 15 days of the date the student or parent first knew, or with reasonable diligence should have known, of the decision or action giving rise to the complaint, unless modified by mutual written consent. Hearings will be scheduled within the time set in policy.

Step-by-Step Process

1. Start with Informal Resolution

2. File a Formal Grievances - Level One

If the issue is not resolved informally, you may file a formal grievance following the procedures below:

Parent/Student Complaint (FNG)
- Review Local Board Policy related to FNG complaints
- Level One Form
Public Complaint (GF)
- Review Local Board Policy related to GF complaints
- Level One Form
Employee Complaint (DGBA)
- Review Local Board Policy related to DGBA complaints
- Level One Form
After the appropriate Level One grievance form is completed, please hand-deliver it to:
- Parent/Student Grievances: Campus Principal
- General Public Grievances: Christina Garza (SISD Central Office)
- Employee Grievances: David Williams (HR Director)

If you prefer to email the Level One grievance form, please send to Christina Garza at [email protected]. She will deliver it to the appropriate Level One administrator.

3. Appeal to Level Two

If the grievance is not resolved at Level One, you may file an appeal by completing the Level Two form, to be obtained in person at the SISD Central Office:

Level Two Parent/Student Appeal (FNG): obtained in person at Seminole ISD Central Office, 207 SW 6th Street, Seminole, TX 79360
Level Two Public Complaint (GF): obtained in person at Seminole ISD Central Office, 207 SW 6th Street, Seminole, TX 79360
Submit the Appeal:
- Parents/Students/Public: Submit the form either in person at the Seminole ISD Central Office, or by email to [email protected] and it will be filed with a Level Two administrator.

NOTE: In previous years, there were very few complaints that escalated to Level Two. The majority of matter in Seminole ISD were solved through informal resolution.

4. Appeal to Level Three (Board of Trustees)

If the student, parent, or community member did not receive the relief requested at Level Two or if the time for a response has expired, the student, parent, or community member may appeal the decision to the Board. The appeal shall be heard by a hearing officer who should not be a District employee and then ultimately considered by the Board. Hearing officers must have a deep understanding of district policy in order to be qualified. Many districts, however, do not hire hearing officers and instead assign current employees to conduct Level Three hearings.

Level Three Parent/Student Appeal (FNG): obtained in person at Seminole ISD Central Office
Level Three Public Complaint (GF): obtained in person at Seminole ISD Central Office
Submit the Appeal:
- Parents/Students & Public: Submit the Level Three appeal form either in person at the Seminole ISD Central Office or by email to [email protected]

NOTE: In previous years, there were very few, if any, complaints that escalated to Level Three. Again, the majority of matters in Seminole ISD were solved through informal resolution.

Board Policies

Contact Us

If you need assistance, please contact Seminole ISD Central Office:

Christina Garza
Phone: (432) 758-3662
Email: [email protected]
Assistant to the Superintendent